We are the fastest-growing Electronic Money Institution (EMI) in Lithuania.
We need your superpowers and motivation to help us grow. One thing is for sure – there’s an exciting, challenging, and rewarding journey ahead of you. Care to join?

We invite you to:

• Lead the KYC squad, Use subject matter expertise, professional qualifications and experience to advise the team;
• Provide training and coaching support in KYC methodology to increase awareness throughout the KYC squad;
• Support the team to reach optimal operational efficiency;
• Manage 3rd party service providers, ensure that all squad’s resource planning and budget management is performed in a timely fashion;
• Collaborate with the other business units of the company to ensure that customers receive effective and compliant services;
• Design processes and drive daily KYC operations;
• Focus on the full cycle of Customer onboarding and ODD;
• Design and Manage KYC related processes/policies and drive daily KYC operations;
• Maintain a well-documented holistic view of the ConnectPay KYC ecosystem;
• Identify and resolve KYC operations-related issues; provide recommendations for automation and the improvement of payments operations;
• Escalate and report suspicious activities to the MLRO.

We expect you to have:

• 3+ years of experience in a Compliance and People management-related function;
• Ability to balance legal requirements with the commercial aspects of the business;
• High level of integrity maturity, and ability to handle sensitive and confidential information with discretion;
• Hard working, systematic, and consistent personality, ability to work well under pressure and meet deadlines;
• Excellent written and verbal communication skills (in English).

Would be an advantage:

• Financial industry experience;
• International experience;
• CAMS certification;
• Previous experience in process optimization/LEAN methodologies.

We offer:

• Individualised training and professional development sessions;
• Monthly salary (gross) from 3800 EUR. Specific salary is offered based on agreed timing, work experience, competence, and compliance with other job requirements;
• Private health insurance combined with well-being package, or 3rd pillar pension fund;
• Workation up to 6 months;
• Flexible work arrangements with additional days off for birthdays and other occasions;
• Great opportunity to create and implement your own business-friendly solutions within the company;
• Visible results of your work. Keen on taking responsibility? Let‘s make your ideas come true!
• A centrally located, office in Vilnius;
• Worry about your pet left at home? Bring it to the office! We are very pet-friendly and happy to get to know your companion!
• Hybrid work arrangement.

The selection process will start prior to the expiry date of the announcement. Only the candidates selected for the interview will be contacted.

Your application and sending CV including your personal data will be considered as your permission to manage your personal data what we will perform only for recruitment purposes with the strictest confidentiality.

All details related to Data Protection can be found here.

We are pursuing to meet a person who collaborates well with others.
Your mission – anticipate and take care of the problems.

We invite you to:

• Solve customer issues and requests;
• Perform daily customer service operations;
• Apply the Company’s quality standards to ensure exceptional customer experience and high satisfaction;
• Ensure performed operations are compliant with the internal procedures and rules;
• Immediately resolve operational issues, escalate and report suspicious activities;
• Ensure correct data input while performing defined operations;
• Provide insights and suggestions to make customer service operations more effective;
• Actively engage with the ongoing development of the team.

We expect you to have:

• Passion to work with the most advanced international companies;
• Excellent written and verbal communication skills in English and Lithuanian;
• Strong inter-personal and inter-cultural communication, problem-solving, and client-facing skills;
• Hard working, systematic, and consistent personality;
• Ability to work well under pressure and meet deadlines;
• Innovative approach to customer management issues.

Would be an advantage:

• International experience;
• Financial services company;
• Online business industry (including high-risk and complex structure companies), payment and transaction trends;
• Extra language knowledge.

We offer:

• Individualised training and professional development sessions;
• Monthly salary (gross) from 1500 EUR. Specific salary is offered based on agreed timing, work experience, competence, and compliance with other job requirements;
• Private health insurance combined with well-being package, or 3rd pillar pension fund;
• Workation up to 6 months;
• Flexible work arrangements with additional days off for birthdays and other occasions;
• Great opportunity to create and implement your own business-friendly solutions within the company;
• Visible results of your work. Keen on taking responsibility? Let‘s make your ideas come true!
• A centrally located, office in Vilnius;
• Worry about your pet left at home? Bring it to the office! We are very pet-friendly and happy to get to know your companion!
• Hybrid work arrangement.

The selection process will start prior to the expiry date of the announcement. Only the candidates selected for the interview will be contacted.

Your application and sending CV including your personal data will be considered as your permission to manage your personal data what we will perform only for recruitment purposes with the strictest confidentiality.

All details related to Data Protection can be found here.