Customer Service Specialist

We are looking for a team player who thrives in collaboration with others. Your mission – to proactively identify and resolve challenges with care and efficiency.

We invite you to:

• Address and resolve customer inquiries and requests.
• Manage daily customer service operations with efficiency.
• Apply the company’s quality standards to deliver an exceptional customer experience and maintain high satisfaction levels.
• Ensure all operations are conducted in compliance with internal procedures and regulations.
• Promptly resolve operational issues and escalate/report any suspicious activities.
• Ensure accurate data input while performing defined tasks.

We expect you to have:

• +1 years of experience in a Customer Service or similar position.
• Excellent written and verbal communication skills in English and Lithuanian.
• High level of integrity maturity, and ability to handle sensitive and confidential information with discretion.
• Systematic, and consistent.
• Ability to work well in a faced paced environment.

We offer:

• With a starting point of 1700 EUR (gross) per month, the definitive salary will be established in consideration of your work experience, competencies, and adherence to the job criteria.
• Employee benefits package: Includes private health insurance and a 3rd pillar pension fund after the probation period.
• Learning opportunities.
• “Workation” flexibility: Up to 6 months to work remotely from your preferred location.
• Additional leave days: Entitled to extra leave days for a birthday and other significant events, starting with a minimum of 8 days and potentially more.
• Convenient and pet-friendly office location: Situated in Vilnius (Algirdas st.).
• Hybrid work model: A balanced approach of 3 days in the office and 2 days working from home.
• Extra perks and engagement initiatives: Enjoy team-building activities, board game nights, weekly breakfast gatherings, and a variety of other initiatives.

The selection process will start prior to the expiry date of the announcement. Only the candidates selected for the interview will be contacted.

Data Protection Notice:

Open the Data Protection Notice ->

Your application and sending CV including your personal data will be considered as your permission to manage your personal data what we will perform only for recruitment purposes with the strictest confidentiality.